Overview

Bitvavo is a cryptocurrency exchange offering trading, wallet services, and fiat on/off ramps. Signing into Bitvavo is a simple process but maintaining account security is essential. This guide walks through the standard login flow, optional security steps like 2FA, common problems and how to recover access if you’re locked out.

How to sign in (desktop & mobile)

  1. Open https://bitvavo.com (or launch the Bitvavo mobile app).
  2. Click or tap Log in in the top-right corner.
  3. Enter the email address associated with your account and your password.
  4. If you enabled Two-Factor Authentication (2FA), enter the code from your authenticator app (e.g., Google Authenticator, Authy).
  5. Complete any additional security checks (captcha or device verification) and you’ll be redirected to your dashboard.
Tip: Use a password manager to store complex passwords and avoid reusing logins across sites.

Two-Factor Authentication (recommended)

2FA adds a second layer of protection by requiring a time-based code after your password. If you haven’t enabled it yet, go to Settings → Security → Two-Factor Authentication in your Bitvavo account and follow the setup instructions. Save backup codes in a secure place.

Common login issues & fixes

  • Forgot password: Use the “Forgot password” link on the login page to receive a reset email. Follow the link promptly—reset links usually expire.
  • 2FA not working: Ensure your device clock is accurate (use network-provided time) and that you enter the most recent TOTP code. If necessary, use a stored recovery code or contact Bitvavo support.
  • Cannot receive email: Check spam folders, and confirm you entered the correct email. If corporate or school email blocks apply, try a personal address.
  • Unrecognized device or blocked login: Complete identity checks or verification steps and confirm via email prompts if required.

Account recovery & contacting support

If you lose access to your email and 2FA device, account recovery may require identity verification. Be prepared to provide government ID, selfie verification, and any account details requested by support. Always use the official Bitvavo website or app to submit requests—not third-party links.

Warning: Never share your password, private keys, or 2FA codes with anyone claiming to be support.

Security best practices

  • Enable 2FA using an authenticator app (avoid SMS where possible).
  • Use unique, strong passwords stored in a password manager.
  • Keep your device OS and apps updated.
  • Beware of phishing—verify URLs and email senders, and don’t click suspicious links.
  • Regularly review account activity and withdrawal whitelists.

Final notes

Logging into Bitvavo should be fast and secure when you follow the platform’s recommended security steps. If you run into trouble, use official support channels from within the Bitvavo website or app and be patient—identity checks are there to keep your funds safe.